FOR GENERAL CANCELLATIONS
1. Cancellation up to and including the 43rd day before arrival: 30% of the travel sum.
2. Cancellation from 42 to 28 days before arrival: 60% of the travel sum.
3. Cancellation from 27 to the last day before the agreed rental period 90% of the travel sum.
4. For later cancellation or non-arrival, the full price including extra costs will be charged.
5. Rebooking is free up to and including 27 days before arrival. From the 26th day before arrival, Getstay.nl BV will charge 30% of the gross rental price.
You can cancel the booking at any time before the arrival date. We process cancellations during business days. If a cancellation reaches us after the end of a business day, we will process the cancellation within 2 business days. The next working day is decisive for the cancellation costs.
Refund after cancellation. Getstay.nl BV strives to refund the remainder of the rental amount within 14 days after the cancellation date.
9.2 COVID-19 CANCELLATION POLICY
Bookings can be rebooked free of charge from the 27th day before arrival for reasons related to Covid-19, such as closure of the province or country border that make it impossible to arrive. For the reasons mentioned above, the deposit already paid will be converted into a voucher / coupon for confirmation, which can be used for a future stay.
How does Getstay.nl BV deal with cancellations?
When You as a guest ask us for cancellation or when we are forced to cancel due to a stay or travel restriction, we will proceed as follows:
1. We always check which periods are still available in the booked holiday home and offer these to the guests as an alternative.
2. If you are willing and able to book one of these periods, we will make the change immediately. Both the guest and the homeowner will then receive confirmation of the cancellation and the new booking. You will always be informed of this by e-mail.
3. If you are unable or unwilling to rebook to one of the dates offered, you will receive a voucher that can be exchanged for a future stay.
All bookings made within a lockdown period imposed by local authorities will be cancelled. If no end date for the travel restrictions has been announced, we will review the local situation daily and cancel the booking 3 days before arrival. If there is a weekend in this period, we will cancel 5 days before arrival. As usual, you will be notified with a cancellation confirmation.
If no domestic travel ban applies in the Netherlands, the booking of the guest from the same country will not be cancelled. However, the guest will have to observe the restrictions imposed by the government. If this means that the holiday is not possible, the reservation will be cancelled.
There is currently no domestic travel ban in the Netherlands, but the government has taken a number of other measures. One of these measures is that (outside your own family*) a maximum of three people are allowed together at home (or in your holiday home) and that a minimum distance of 1.5m must be observed. You are responsible for the implementation of this decision of the Dutch government. Getstay.nl BV is not responsible for the implementation.
*Family means: Father, mother and children belonging to one household.
Errors excepted!
