RENTAL CONDITIONS FOR YOU AS A GUEST AT GETSTAY B.V.
1. The booking is made
1.1. Necessary data and handling
2. Data GetStay B.V. and contact
3. Deposit and remaining balance
3.1. Behavior in the event of non-payment
4. Arrival and departure times
5. Complaints and Resolutions
6. Liability of the guest
8. Causing significant harm
9. Cancellation process and costs
9.1. Cancellation by the guest
9.2. Cancellation by GetStay B.V.
9.3. Alternative in case of unforeseen circumstances
9.4. Cancellation due to breach of duty by the guest
9.5. Cancellation policy Covid related
10. Sending forgotten things
1. CONFIRMATION OF YOUR BOOKING
GetStay B.V. sends a booking confirmation in which you will receive information about the deposit and the total price. Once GetStay B.V. has received the deposit, the booking is confirmed and the guest is bound to the rental conditions (hereinafter referred to as booking).
1.1. In order to successfully complete a booking, complete address details, telephone number, email address and license plate number are required. These are either filled in independently or, upon request, by GetStay B.V. added to the guest data. Any guest data will not be passed on to third parties.
2. INFORMATION GETSTAY B.V. AND CONTACT
GetStay B.V. is an agent in the field of (holiday) apartments and extra services on behalf of the owner.
Telephone: +31 (0)72 204 086 0
General data: GetStay B.V.
Trade number: 74232339
Tax number: NL859818779B01
3. DEPOSIT AND BALANCE PAYMENT
The deposit must be transferred after the booking has been made. The deposit amount is 30% of the gross rental price. The deposit should be credited to GetStay B.V.'s account within 7 days of booking confirmation. The remaining amount must be paid at least 60 days before arrival of the guest. The guest is in default if payment is not made on time.
If the booking is made within 60 days before the day of arrival, the entire travel amount must be paid immediately.
3.1. CONDUCT IN CASE OF DEFAULT PAYMENT
The following applies to both the deposit and the remaining amount:
If the guest has not paid on time, GetStay B.V. sends the tenant a free payment reminder. The guest will have the opportunity to make payment within the next three calendar days. A final payment reminder will be sent. If payment is not received after three calendar days, the booking will be canceled on the day of default.
4. ARRIVAL AND DEPARTURE TIMES
The arrival and departure times will be announced in the booking confirmation. Any deviations from these times will be discussed with the guest and confirmed by email or telephone. If special circumstances arise on the day of arrival (e.g. an unexpected traffic jam), GetStay B.V. prepare to change the arrival time. The guest will be informed as quickly as possible via the telephone number provided.
5. COMPLAINTS AND RESOLUTIONS
Complaints about the accommodation should be made by the tenant to GetStay B.V. immediately and within 24 hours after the defect arises.
If the defect is not attributable to the tenant, i.e. concerns the accommodation, which results in the accommodation not meeting the expectations that the tenant received through the rental agreement, GetStay B.V. is obligated to correct the defect. The tenant always should give GetStay B.V. the opportunity to correct any deficiencies.
If, in the opinion of the tenant, the complaint has not been adequately addressed by GetStay B.V., GetStay B.V. contacts the owner of the accommodation and, if necessary, mediate between the tenant and the owner in order to find a solution. GetStay B.V. may be able to reach a financial settlement on behalf of the owner. This is expressly a technical obligation of GetStay B.V.
GetStay B.V. cannot be held responsible for any (noise) pollution of the rented accommodation, even if they arise from construction or renovation work, etc. In the event of malfunctions, defects, etc. in the central installations of the residential buildings in which the GetStay B.V. accommodations are located. GetStay B.V. informs the property management as quickly as possible. GetStay B.V. however, cannot be held responsible for possible consequences of such situations.
6. GUEST LIABILITY
The guest is liable to GetStay B.V. during the rental period for any loss and/or damage incurred in the accommodation; regardless of whether the damage occurs intentionally or accidentally. The guest is liable for himself and his fellow travelers, also for third parties who are not registered in the accommodation and also for all animals and things that are in the accommodation.
When booking, GetStay B.V. asks for a deposit of €200, which will be transferred back within 14 days of departure unless there is reason to withhold it.
If the guest negligently causes damage, GetStay B.V has the right to withhold the deposit.
8. SIGNIFICANT DAMAGE
If the guest causes significant damage, which means that the property cannot be rented out directly again, GetStay B.V. demands an additional amount of 90% of the rental amount from the guest. This amount is considered compensation for the vacancy of the damaged property. Direct re-letting is not possible if there has been smoking in the house. Please note that smoking indoors is considered as causing significant harm.
9. CANCELLATION PROCESS AND COSTS
In addition to cancellation costs and change costs charged by the homeowner, these can also be costs that affect the agent in order to make the cancellation or change possible. Even if the guest fails to pay on time, these costs can be charged.
9.1. FOR GENERAL CANCELLATIONS BY THE GUEST APPLIES:
You can cancel the booking any time before the arrival date. We process cancellations on working days. If we receive a cancellation in the evening of one working day, we will process the cancellation within 2 working days. The next working day determines the cancellation costs.
Refund after cancellation. GetStay B.V aims to repay the balance of the rental within 14 days of the cancellation date.
9.2. TERMS AND CONDITIONS FOR CANCELLATION BY GETSTAY B.V.
GetStay B.V doesn't want to disappoint you, of course, but it is possible that GetStay B.V could cancel your final booking on the first working day after your booking. In this case your deposit / payment will be refunded. GetStay B.V can also terminate the travel contract before the day of arrival if the fulfilment of the contract is unreasonable due to unavoidable and extraordinary circumstances. In this case, GetStay B.V loses its right to full payment of the booking and the amount already paid will be refunded.
In the event that a significant part of your stay is no longer possible due to problems with the holiday home, GetStay B.V will look for an equivalent alternative for you. GetStay B.V tries to take into account the location, class and equipment of the holiday home and the composition of the tour group as much as possible. If the alternative vacation home is of lesser quality, a refund will be given. If the alternative vacation home is of a higher quality, you will be asked to pay an additional amount. In both cases you also have the option of cancelling the travel contract.
9.4. CANCELLATION OF THE BOOKING BY GETSTAY B.V. IN CASE OF BREACH OF DUTY BY THE GUEST
GetStay B.V. is entitled to cancel the booking directly in writing or by email or to demand the immediate evacuation of the accommodation if the guest seriously violates his obligations for the accommodation, for example if he accommodates more or different people and/or animals than agreed , or if he causes damage to the accommodation, if he causes a burden, or does not fulfill other obligations as a guest. In such a case, the guest has no right to a refund of the (partial) amount of the rent and the guest will be required to pay for the damage caused as a result of their omission or action. Here too, the owner can exercise all rights and obligations through GetStay B.V. be represented.
9.5. CANCELLATION TERMS AND CONDITIONS DUE TO COVID-19 RELATED REASONS
Bookings can be cancelled for free starting from the 27th day before arrival due to Covid-19 related reasons like the impossibility to start your journey due to active infection within the travelling family (with medical attest), Lock-down/travel ban in your country or national border closure that make an arrival not possible. For these above reasons the already paid deposit for confirmation will be transformed into a voucher/coupon that can be used for a future stay.
How does GetStay B.V deal with cancellations?
If you as a guest ask us to cancel or if we are forced to cancel due to a stay or travel restriction, we proceed as follows:
All bookings made within a lock-down period imposed by the local authorities will be cancelled. If no end date for the travel ban has been announced, we will check the local situation daily and cancel the booking 3 days before arrival. If a weekend is within this period, we will cancel 5 days before arrival. As usual, you will receive a cancellation confirmation.
10. SHIPPING COSTS FOR RETURN OBJECTS
We have to charge a total fee of €20.00 for the return of found objects.